FAQ

Frequently Asked Questions

General questions

1. What is AUTODUFT24.COM?
AUTODUFT24.COM offers high-quality car fragrances and electronic diffusers that transform your vehicle into a luxurious oasis of fragrance. Our products combine modern design with exclusive fragrances for a unique driving experience.

2. Are the fragrances harmful or allergenic?
Our fragrance oils are carefully tested, free from harmful chemicals, and safe for vehicle interiors.

Products & Application

3. How does the electronic car diffuser work?
Simply place the diffuser in the cup holder, fill with aroma oil – done.
The diffuser automatically distributes a fine, even fragrance mist that will pleasantly refresh your car for weeks. No spraying, no wiping, just a continuous, subtle fragrance experience.

4. How long does a filling last?
Depending on frequency of use, intensity setting and temperature, a filling lasts on average up to 4 weeks .
When used sparingly or in interval mode, the fragrance effect can last for months.
Our high-quality fragrance oils ensure a long-lasting, constant fragrance intensity without being intrusive.

5. Can I refill the fragrance myself?
Yes! All our diffusers are refillable . You can use either our premium fragrance oils or your favorite essential oils.

Order & Shipping

6. How long does shipping take?
Because we work sustainably and efficiently, some of our products are shipped directly from the manufacturer .
Delivery times are therefore usually:

  • 🇦🇹 Austria: 7–14 working days
  • 🇩🇪 Germany: 7–14 working days
  • 🇪🇺 within the EU : 10–18 working days

In most cases, however, your order will arrive much sooner . You will automatically receive a tracking number after shipment, allowing you to track your package at any time.

7. Can I track my order?
Yes, after shipping you will receive a tracking number via email so you can view the status of your delivery at any time.

8. How much does shipping cost?
Shipping is free for orders over 30 € .
For orders under 30 € we charge a small shipping fee of 2.99 €

Returns & Support

9. Can I return my order?
Yes, you can return unused products within 14 days of receipt.
Please contact our support at info@autoduft24.com .

10. What happens if my product arrives defective or damaged?
If your product arrives damaged or faulty, please contact info@autoduft24.com with photos of the article.
We will provide a replacement or solution within our satisfaction policy.

contact

11. How can I contact customer support?

Use our contact form or contact us anytime by email at info@autoduft24.com
We usually respond within 24 hours .